Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Accident Only policy

The most basic and cheapest level of cover available. It covers accidents but not illnesses.

Accidents are not expected and happen suddenly such as a cut paw, a broken leg, or eating something they shouldn’t have, such as a children’s toy. You do not get any additional benefits, like Public Liability or Death of Pet, with an Accident Only policy.

Check out our full glossary to make pet insurance easier to understand.