Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at www.animalfriends.co.uk/pawtal.

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Annual policy limit

For Lifetime policies there is no limit as to how many conditions you can claim for in a year, so an Annual policy limit does not apply.

For Time Limited policies, this is the total amount available for all claims each policy year.

For Max Benefit policies there is no annual policy limit as there are no limits as to how many conditions you can claim for in a year, but each condition does have a Lifetime Condition Limit.

For Accident Only policies there is no annual policy limit as there are no limits as to how many accidents you can claim for in a year, but each accident does have a Lifetime Condition Limit.

Check out our full glossary to make pet insurance easier to understand.

VIEW FULL GLOSSARY