Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Congenital condition

An illness that exists since birth but doesn’t necessarily show symptoms right away. Congenital conditions are covered by our policies as long as the pet hasn’t shown any symptoms or been diagnosed prior to the start of your policy with this condition, or within the policy waiting period.

Check out our full glossary to make pet insurance easier to understand.