We are ready to support you and your pets, that’s why it’s business as usual at Animal Friends. If you are struggling financially and would like to discuss your payments, please contact us. 

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Cooling off period

An agreed length of time in which someone can decide not to purchase something they have agreed to purchase. If you have not made a claim you are able to cancel your policy with Animal Friends within 14 days of the cover start date, where you will receive a full refund of any premium you have paid, less any applicable taxes or duties payable.

Check out our full glossary to make pet insurance easier to understand.