Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Cooling off period

An agreed length of time in which someone can decide not to purchase something they have agreed to purchase. If you have not made a claim you are able to cancel your policy with Animal Friends within 14 days of the cover start date, where you will receive a full refund of any premium you have paid, less any applicable taxes or duties payable.

Check out our full glossary to make pet insurance easier to understand.