Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Death of Pet benefit

If your pet passes away, this provides cover towards a percentage of the market value, purchase price of your pet or the amount specified in your schedule, up to the maximum benefit limit. However, this benefit is not applicable if your dog is over the age of 8 or your cat is over the age of 10 and the death is a result of a disease or illness.

Check out our full glossary to make pet insurance easier to understand.