If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


Deductions, or a deductible item, refers to something that is taken out of your policy limits (something that is deducted from your claim). This includes things like an excess or co-payment.

Check out our full glossary to make pet insurance easier to understand.