Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Dental or gum treatment

Your pet may require routine and preventative dental procedures throughout their life. Unfortunately, these are not covered under the policy terms and conditions. Please note that our Prestige policy will look to cover dental claims as a direct result of an accident, subject to a 12 monthly routine dental check.

Check out our full glossary to make pet insurance easier to understand.