Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

End date

The date on which this policy ends, which will be the earliest of the following:

  • The date your pet dies
  • The expiry of the current policy period
  • If you fail to renew this policy
  • We choose not to renew this policy for whatever reason
  • The date you fail to pay the premium
  • The date you cancel this policy
  • The date we cancel this policy for whatever reason
  • The date the cover for a condition will finish (unless it is a Lifetime policy)

Check out our full glossary to make pet insurance easier to understand.