Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at www.animalfriends.co.uk/pawtal.

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Excess

There is an excess to pay in the event of a claim on all of our policies.

For Accident only the excess is deducted from the Annual Condition Limit for each new accident under the Vet fees section of cover, per policy year.

For Lifetime and Time Limited policies the excess is deducted from the Annual Condition Limit for each new condition under the Vet fees section of cover, per policy year.

For Max Benefit the excess is deducted from the Lifetime Condition Limit for each new condition under the Vet fees section of cover.

 

Check out our full glossary to make pet insurance easier to understand.

VIEW FULL GLOSSARY