Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


This could mean a certain medical condition or part of the body is not covered by your insurance, for example Diabetes may be excluded if your pet suffered from this condition before you started the policy. Alternatively, it could be the removal of a full benefit (such as public liability).

Check out our full glossary to make pet insurance easier to understand.