Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


Fleas are small, wingless bugs about 2.5 mm long. Fleas can be a common cause of skin problems for your pet and can potentially transmit diseases. Flea bites are itchy and can lead to your pet developing allergies. It is important to ensure your pet receives a regular flea treatment to keep your pet healthy. Whilst we would not look to cover the general flea treatments, if your pet developed ‘Flea allergic dermatitis’ we could potentially look to cover this confirmed condition.

Check out our full glossary to make pet insurance easier to understand.