Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

General exclusion

There are some costs that fall under a General Exclusion on our policies. For example, we are unable to cover any costs associated with cremation. Another example would be any costs associated with neutering post-operative complications. The general exclusions are a company decision deemed not claimable by our underwriters.

Check out our full glossary to make pet insurance easier to understand.