If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


Illness means sickness, disease, infection or any change in your pet’s normal and healthy state which is not caused by an accident or injury.

Check out our full glossary to make pet insurance easier to understand.