Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at www.animalfriends.co.uk/pawtal.

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Lifetime condition limit

For Lifetime policies a lifetime condition limit does not apply. Each condition has an Annual condition limit, which refreshes at renewal each year, as long as you have the policy with us.

For Time Limited policies a lifetime condition limit does not apply. Time limited policies provide cover for 365 days from the day signs for the condition started or up to the condition limit, whichever is first.

For Max benefit policies, this is the amount available for each condition, with no time limits, as long as the policy remains live.

For Accident only policies there is a lifetime condition limit of £15,000 for continuing treatment related to each accident as long as the policy remains live.

Check out our full glossary to make pet insurance easier to understand.

VIEW FULL GLOSSARY