Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Max Benefit policy

Max Benefit policies provide cover for accident, illnesses and conditions until the Condition Limit is reached. For example, if a claim is made for a skin condition, the skin condition would be covered until the Condition Limit amount has been used up. It would then become excluded and you won’t be able to claim for that condition again. But we would cover other accidents, illnesses or conditions unrelated to the skin condition, up to the Condition Limit.

Check out our full glossary to make pet insurance easier to understand.