Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


A small chip that holds the owner’s personal information, which sits under the surface of the pet’s skin. This allows the owner of the pet to be contacted in the event of an emergency. All vets, rescue centres and charities have microchip scanners in the event someone was to lose their pet.

Check out our full glossary to make pet insurance easier to understand.