Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Onset date

An onset date may be requested in order to proceed with a policyholder’s claim. An onset date is the date that you first noticed the pet’s signs or symptoms prior to making an appointment with your veterinary practice.

Check out our full glossary to make pet insurance easier to understand.