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Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


Pawtal is our online claims system for vets to use. Pawtal allows us to pay the policy holder or vet directly.

Vets will need to register on our Pawtal system and can submit claims the same day. There is no paperwork for the policyholder or the vet to complete so when a vet uses Pawtal, it minimises delays and our claims assessors can review the claim quicker.

Check out our full glossary to make pet insurance easier to understand.