Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Policyholder or Policy owner

The policyholder is the owner and keeper of the pet and is the legal owner of the policy, and the person legally entitled to the benefits from it in the event of a claim. They’re the person named on the policy schedule.

Check out our full glossary to make pet insurance easier to understand.