Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Pre-existing condition

Any accident, injury, clinical sign or symptom of a condition or illness that was noticed prior to or within the first 14 days of the policy. This does not have to be a diagnosed condition or require treatment prior to the policy start date, to be deemed as a pre-existing condition.

Check out our full glossary to make pet insurance easier to understand.