We are ready to support you and your pets, that’s why it’s business as usual at Animal Friends. If you are struggling financially and would like to discuss your payments, please contact us. 

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


A premium is the amount you pay for your policy. You can choose to pay annually or monthly by Direct Debit allowing you to spread your premium over the course of the year at no extra cost.

Check out our full glossary to make pet insurance easier to understand.