Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.

Short-term cover

If your pet were to contract an illness such as diabetes, this policy would help with paying vet fees (excluding the excess) for a period of up to 12 months from the onset of the condition, and up to the maximum condition limit. The cover for that condition would then end and the condition would be excluded from your policy.

Check out our full glossary to make pet insurance easier to understand.