Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Pet insurance made easy - Glossary

Our glossary will help you to understand some of the commonly used phrases within pet insurance.


A fully qualified veterinary surgeon who holds a current license with the Royal College of Veterinary Surgeons. UK vets are required to hold a licence with the Royal College. Vets qualifications are referred to as MRCVS at the end of their name.

Check out our full glossary to make pet insurance easier to understand.