If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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What should I do if I’m unhappy with the outcome of a claim?


If you are unhappy with the outcome of a claim, please call us on 0344 557 0300 to discuss your case further.

Should you wish to make a complaint, please visit our complaints page for more information.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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