If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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Can I claim for a remote consultation with my vets?


Yes, we will look to cover telephone/video consultations in place of face-to-face consultations where the vet has deemed this the most appropriate course of action. Please note, this is instead of, not as well as face-to-face consults unless it is an emergency.

However as an Animal Friends dog or cat policy holder you have the fantastic benefit of free online veterinary consultations with our partner Joii. This means you have access to expert advice whenever and wherever you need it from your phone or tablet.

Joii vets and vet nurses are available 24/7 365 days per year and can give advice, chat through your concerns and review your pet’s symptoms all in the comfort of your own home.

For access simply download the App Joii Pet Care on the App Store or in Google Play to your phone or tablet.

Select the option ‘Login with Animal Friends’ and follow the instructions. The Joii app is compatible with Apple iOs 10.0 or later, iPhone and iPod Touch and Android 6.0 or later.

The Joii app is not to be used in life-threatening situations, please contact your vet in the event of an emergency.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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