If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

How can we help?


Can I still submit my claim?


Yes, or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claim system for vets. This means that there is no paperwork required and claims can be dealt with much quicker.

Claim forms can be downloaded from the website or call or email to request. Claims for Repeat Medication Only can be submitted via Customer hub.

For all other claims, please call us on 0344 557 0300

Monday – Saturday: 09:00 – 17:00


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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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