If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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Can I still submit my claim?

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Yes, or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claim system for vets. This means that there is no paperwork required and claims can be dealt with much quicker.

Claim forms can be downloaded from the website or call or email to request. Claims for Repeat Medication Only can be submitted via Customer hub.

For all other claims, please call us on 0344 557 0300 Monday to Friday: 08:30 – 18:00 or Saturday: 09:00 – 16:00

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