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How have Animal Friends services been affected by COVID-19?
31317All our services at Animal Friends remain available, as we are able to work remotely and support our new and existing customers as normal. Our phone lines, email and online chat are available during normal working hours. Refer to our Contact us page for our open hours. Please note, there may be delays in busier periods.
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View your pet’s policy details and your account information.
View your policy details online
View your pet’s policy details and your account information.
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I'm worried that my claim won't be submitted in time due to COVID-19. What should I do? I am struggling to get to my vets, what can I do? Can I still submit my claim? Are all Animal Friends contact channels available? I think my pet has COVID-19, will they be covered if they do have it? I have a Time Limited Policy, will I get any extra time of coverage as I’ve not been able to see a vet? Can I claim for a remote consultation with my vets? I’ve not been able to get my pets vaccinations as my vet practice is closed; will your insurance still cover my pet? I had to stay in hospital with COVID-19, are my boarding fees covered? I am struggling to meet my monthly payments, what can you do? How have Animal Friends services been affected by COVID-19? If I am hospitalised with COVID-19 does the Emergency Boarding Kennel / Cattery Fees benefit still apply? Does Animal Friends offer payment breaks? Because of COVID-19, am I at risk of an increase in scams?
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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
