If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

How can we help?


How have Animal Friends services been affected by COVID-19?


All our services at Animal Friends remain available, as we are able to work remotely and support our new and existing customers as normal.  Our phone lines, email and online chat are available during normal working hours. Refer to our Contact us page for our open hours. Please note, there may be delays in busier periods.


How helpful was this article?






Can’t find what you are looking for?

We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

Contact us