I have a Time Limited Policy, will I get any extra time of coverage as I’ve not been able to see a vet?29411
We know this has been a difficult time for all, especially if you have been unable to easily access a vet for advice or any treatment your pet may have needed. That’s why we have extended the period in which you can claim on our Time Limited policies by 3 months, at no extra cost to you where lockdown has impacted your ability to see a vet. Whether it was due to you being in self-isolation or availability at the vets, we will look to cover these claims for you.
Please be aware this extension is only applicable if you have not already met or exceeded your benefit limit. All claims made under this extension are subject to usual T&C’s so please check your policy documents if you are unsure.
Your Time Limited policy will usually only cover a condition for 365 days from the onset date at which it point it will then be excluded. As we don’t want you to miss out due to the current situation, the extension will cover:
Any claim for a condition where you first noticed your pet’s signs or symptoms prior to 30th May, where treatment was not accessible between 23rd March and 30th May 2020 due to lockdown and therefore delayed.
If you would like to submit a claim you feel should be covered by this extension, please ask your vet to register a claim online using our ‘Pawtal’ service. It is free to use and ensures we do all the work for you – delivering a much faster turnaround time for your claim too.
For all other claims, please call us on 0344 557 0300 Monday to Friday: 08:30 – 18:00 or Saturday: 09:00 – 16:00
How helpful was this article?
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.