If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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I have a Time Limited Policy, will I get any extra time of coverage as I’ve not been able to see a vet?


We know this has been a difficult time for all, especially if you have been unable to easily access a vet for advice or any treatment your pet may have needed. That’s why we have extended the period in which you can claim on our Time Limited policies by 3 months, at no extra cost to you where lockdown has impacted your ability to see a vet. Whether it was due to you being in self-isolation or availability at the vets, we will look to cover these claims for you.

Please be aware this extension is only applicable if you have not already met or exceeded your benefit limit. All claims made under this extension are subject to usual T&C’s so please check your policy documents if you are unsure.

Your Time Limited policy will usually only cover a condition for 365 days from the onset date at which it point it will then be excluded. As we don’t want you to miss out due to the current situation, the extension will cover:

Any claim for a condition where you first noticed your pet’s signs or symptoms prior to 30th May, where treatment was not accessible between 23rd March and 30th May 2020 due to lockdown and therefore delayed.

If you would like to submit a claim you feel should be covered by this extension, please ask your vet to register a claim online using our ‘Pawtal’ service.  It is free to use and ensures we do all the work for you – delivering a much faster turnaround time for your claim too.

Claim forms can also be downloaded from the website or call or email to request. Claims for Repeat Medication Only can be submitted via Customer hub.

For all other claims, please call us on 0344 557 0300

Monday – Saturday: 09:00 – 17:00


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