If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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How do I renew my policy?


If you pay by monthly direct debit, or you have paid annually on your credit card and agreed to Continuous Payment Authority (CPA), your policy will renew automatically unless you tell us otherwise.

If you have paid annually and not agreed to CPA then you will need to contact us on 0344 557 0300.

You will receive renewal documents including your new premium and any changes to the terms and conditions of your cover four weeks before your policy renewal date, and you must read these carefully to make sure the cover still meets your needs.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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