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How do you keep my customers informed?
30888When you submit a claim for your customer, we will text and email them to let them know a claim has been made. If they do not want the claim to proceed, they can easily let us know and we’ll investigate the reasons why. Otherwise we will review the claim the following day.
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Learn about Pawtal
Our online claims system for vets makes the claims process easier.
Learn about Pawtal
Our online claims system for vets makes the claims process easier.
Most asked
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
How do I start using Pawtal? How much does it cost to use Pawtal? Do I need any additional software to start using Pawtal? What do I do with my Authorisation book? Do I need an Authorisation book to obtain my clients consent? How do you keep my customers informed? How quickly do you deal with pre-authorisations on Pawtal? What do I need to do to ensure claims are paid quickly? How will my practice benefit from using Pawtal? What should I do if I have problems logging into or registering for Pawtal? How soon after I register to use Pawtal can I make a claim?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
