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How do I register for Joii?
28646To start using Joii, search for Joii Pet Care on the App Store or in Google Play and download the app to your phone or tablet. Select the option ‘Login with Animal Friends’ and follow the instructions. When you register, the details that you enter on the app must match the details we have on our records. If they don’t, please call us on 0344 557 0300 to check our records are up to date.
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Joii questions
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Joii questions
Who can use Joii? How do I register for Joii? How will Joii recognise I’m an AFI Customer? Can I use Joii in an emergency? Can I see my own vet or nurse from my usual veterinary practice, through Joii? Is it not more beneficial for a vet to examine my pet in person rather than online? Who do I contact if I have any technical problems using Joii? Can Joii do house visits? Will I be able to get medication for my pet through Joii? Who do I speak to about any products or medication purchased through Joii? Do I need a smartphone to use Joii? Are Joii consultations shared with Animal Friends Pet Insurance? The Joii app recommends going to an out of hours vet. Why have you not covered this charge? How do I make a complaint regarding the service I have received from Joii?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
