If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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Who do I contact if I have any technical problems using Joii?


If you are trying to sign up for the first time on the Joii app and your details are not matching Animal Friends records, please contact Animal Friends at info@animalfriends.co.uk or call 0344 557 0300.

If you are having any other problems accessing or using the Joii app, please email contact@joiipetcare.com.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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