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Who do I contact if I have any technical problems using Joii?
28651If you are trying to sign up for the first time on the Joii app and your details are not matching Animal Friends records, please contact Animal Friends at info@animalfriends.co.uk or call 0344 557 0300.
If you are having any other problems accessing or using the Joii app, please email contact@joiipetcare.com.
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Who can use Joii? How do I register for Joii? How will Joii recognise I’m an AFI Customer? Can I use Joii in an emergency? Can I see my own vet or nurse from my usual veterinary practice, through Joii? Is it not more beneficial for a vet to examine my pet in person rather than online? Who do I contact if I have any technical problems using Joii? Can Joii do house visits? Will I be able to get medication for my pet through Joii? Who do I speak to about any products or medication purchased through Joii? Do I need a smartphone to use Joii? Are Joii consultations shared with Animal Friends Pet Insurance? The Joii app recommends going to an out of hours vet. Why have you not covered this charge? How do I make a complaint regarding the service I have received from Joii?
