If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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Who do I speak to if I have questions about any products or medication purchased through Joii?

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You can ask any questions through an online consultation with a nurse. They may already have access to your notes and will be able to help you.

If you have used any medication as directed and not seen any improvement you can discuss this during any follow up appointments scheduled through Joii.

Alternatively, you can email Joii at hello@joiipetcare.com.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

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