Most asked
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
What’s a co-payment? Can you pay my vet directly? Date of first Direct Debit? How do I change my address? Can I change my level of cover? How do I cancel my policy? Why can't I log into my account? I'm worried that my claim won't be submitted in time due to COVID-19. What should I do? My pet has passed away, how do I cancel my policy? I am struggling to meet my monthly payments, what can you do? How soon after I register to use Pawtal can I make a claim?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
