Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


How can I pay my premiums?


We offer annual and monthly payment plans, and do not charge extra if you want to pay monthly.

We accept payment from all major credit and debit cards, and can also accept annual payments via cheque.

Monthly payments will need to be paid via direct debit, which we can set up for you online or over the phone on 0344 557 0300.

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