Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


How do I renew my policy?


If you pay by monthly direct debit, or you have paid annually on your credit card and agreed to Continuous Payment Authority (CPA), your policy will renew automatically unless you tell us otherwise.

If you have paid annually and not agreed to CPA then you will need to contact us on 0344 557 0300.

You will receive renewal documents including your new premium and any changes to the terms and conditions of your cover four weeks before your policy renewal date, and you must read these carefully to make sure the cover still meets your needs.

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