We are ready to support you and your pets, that’s why it’s business as usual at Animal Friends. If you are struggling financially and would like to discuss your payments, please contact us. 


How do I renew my policy?


If you pay by monthly direct debit, or you have paid annually on your credit card and agreed to Continuous Payment Authority (CPA), your policy will renew automatically unless you tell us otherwise.

If you have paid annually and not agreed to CPA then you will need to contact us on 0344 557 0300.

You will receive renewal documents including your new premium and any changes to the terms and conditions of your cover four weeks before your policy renewal date, and you must read these carefully to make sure the cover still meets your needs.

How helpful was this article?






Looking for something else?