Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


How do I view my policy details online?


To view your details for the first time, you will need to register with us first. You can then simply log in to view your policy details online.

Once you have registered and logged in, you will be able to view your pet’s policy details, policy documents and the account information we hold for you.

Making online payments and claims are not available yet but will be coming soon.

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