Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


What is the date of the first Direct Debit?


Your first payment will be taken around 14 days after you take out the policy.

All future payments will coincide with the anniversary date of your policy. Please note this means that in your first policy month you may have two payments debited.

You are unable to change your first payment date but if you’d like to arrange a different payment date, please contact us on 0344 557 0300 or email us at

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