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Why can’t I see my policy when I login?

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If you have logged into your account and are unable to see a policy you may want to double check that it has not become an inactive policy, by selecting ‘Inactive’ at the top of the ‘My policies’ list.

If it it still not appearing it may be because it holds some old personal information about you, which means it is currently sat under another separate customer record.

To amend this you will need to call us on 0344 557 0300 or email info@animalfriends.co.uk.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

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