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What do I do with ongoing Aviva claims?
30551Any claims up until your renewal date should be submitted to Aviva. After your renewal date, providing you’ve accepted our new price at renewal and your cover has been continuous, please send any claims to us.
If you choose not to renew with us, any cover you had with Aviva will cease at the expiry date, including cover for any ongoing conditions covered by your Aviva Pet policy.
Find out how to make a claim with Animal Friends.
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transferring from aviva
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
Why are Aviva Pet policies moving over to Animal Friends? When will my Aviva Pet policy move to Animal Friends? Will my current premium change if I move over to Animal Friends? Does Animal Friends pet insurance provide the same cover as my Aviva Pet policy? What do I do with ongoing Aviva claims? Who should I submit new claims to? Will customers moving over from Aviva have access to Joii? Having transferred from Aviva, am I covered for dental treatment? What excess and voluntary excess do I pay?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
