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Who should I submit new claims to?


Any claims for an incident happening before your renewal date should be submitted to Aviva to be handled in accordance with the terms of your Aviva Pet policy.

After your renewal date (the start date of your Animal Friends policy) any new claims should be submitted to Animal Friends.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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