If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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Due to Microsoft settings, some users are having difficulties in logging into their Animal Friends online account.

It looks like you are using a browser which may encounter these problems.

In order to be able to register or log into your account, please try one of the following:

Change your browser settings to allow third-party cookies.

  • If you are using Safari, select Preferences, then Privacy, and then untick the ‘prevent cross-site tracking’ box.
  • If you are using Chrome select Settings, go into Site Settings which is in the privacy and security section, then select cookies and site data. Block third-party cookies needs to be off.
  • If you are using Firefox Click Tools > Options > Click Privacy in the top panel > Select the checkbox labeled ‘Accept cookies from sites. > ‘Select the checkbox labeled ‘Accept third-party cookies. ‘ > Click OK.
  • For all other browsers, please check your privacy settings.

Download the Animal Friends app.
Download the app to be able to view your policy details, including any policy documents, exclusions and pet information.

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