FAQs
How can I contact Animal Friends?
If you would like to contact us, please go to our Contact us page where you can find the right phone number or email address, for your enquiry.
Alternatively, you can use our Live Chat facility which appears in the bottom right of your browser window when viewing our website. Opening times are Monday – Friday: 09:00 – 17:00
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.