FAQs
How do I check if I am covered to go ahead with my pet’s treatment?
You can check if treatment will be covered, before agreeing to it.
The quickest way to do this is to ask your vet to check through the Animal Friends online claims system – Pawtal. If your vet doesn’t use Pawtal, they will need to complete the pet pre-authorisation form and email it to us at claimform@animalfriends.co.uk
Your vet should be able to tell you if they’re signed up to the service.
If submitted between 9am and 4pm Monday to Friday, we aim to provide an outcome within one working hour. If submitted after 4pm or at the weekend, it will be reviewed the following working day. This process may take longer if we have not received all the required information to assess the pre-authorisation.
Your vet should be able to tell you if they’re signed up to the service.
If submitted between 9am and 4pm Monday to Friday, we aim to provide an outcome within one working hour. If submitted after 4pm or at the weekend, it will be reviewed the following working day. This process may take longer if we have not received all the required information to assess the pre-authorisation.
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.