FAQs

Why can’t I see my claim in the claims history?

Claims submitted by Pawtal, our online claims system for vets, should appear on your online account within 48 hours.

If you have had to send us a paper claim form, this may take a while longer to appear. If you are concerned that we have not yet received your claim, please call us on 0344 557 0300 or email info@animalfriends.co.uk.

Make a claim

It doesn’t need to be confusing, find out how to make a claim.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.