FAQs

Can I still submit my claim?

Yes, or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claim system for vets. This means that there is no paperwork required and claims can be dealt with much quicker.

Claim forms can be downloaded from the website or call or email to request. Claims for Repeat Medication Only can be submitted via Customer hub.

For all other claims, please call us on 0344 557 0300 

Monday – Friday: 09:00 – 17:00

Covid-19 and pets

Handy tips to help you care for your pet through these uncertain times.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.