FAQs

How do I make a complaint regarding the service I have received from Joii?

If you are unhappy with the service/advice/recommended treatment from Joii, please email hello@joiipetcare.com who will respond within 48 hours.

Free vet consultations

Available 24/7 for all cat and dog policies with Animal Friends.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.