FAQs
What is the date of the first Direct Debit?
Your first payment will be taken around 14 days after you take out the policy.
All future payments will coincide with the anniversary date of your policy. Please note this means that in your first policy month you may have two payments debited.
You are unable to change your first payment date but if you’d like to arrange a different payment date, please contact us on 0344 557 0300 or email us at info@animalfriends.co.uk.
Need more help?
Find the right phone number or email address to be able to contact us about your enquiry.
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.