Picture of a dog with a cat looking over a fence

Looking to switch pet insurance provider?

Experiencing poor customer service or expensive renewal premiums with your current provider? Switch to us and we'll cover your dog, cat or horse for new illnesses and conditions straight away.

See terms and conditions

Switching made simple

We’ll cover you immediately for new illnesses and conditions when you switch from another provider, which means you can switch providers and your dog, cat or horse will receive continuous cover should they become unwell.

For accidents, there is still a waiting period of two days.

Cover starts immediately if you are switching from another provider

What you get with Animal Friends

  • Free vet video consultations 24/7 through the Joii app, for dog and cat policies.
  • You’ll be helping us to support animal causes across the world.
  • Cover from an award-winning pet insurance provider with over 20 years of experience.
  • Your vet can claim online on your behalf, so there’s no paperwork to complete.
Cat and a screen shot of the Joii app

Before you get started…

Please ensure you can meet the following terms and conditions before you join Animal Friends.

  • Your dog, cat or horse must currently be covered by an annual insurance policy with another insurer.
  • You must be covered up to the start date of your Animal Friends policy - there can be no gaps in cover or payment.
  • If you switch to Animal Friends the waiting period would be:
    • For accidents, there is a waiting period of two days, from the start of your policy.
    • For illnesses, you would be covered straight away. (This does not include any pre-existing conditions)
  • The policy you switch from can’t be a free short-term or trial policy.
  • If you need to make a claim for any accident or illness which begins in this period, you will be asked to send us evidence of your previous policy, such as a copy of your previous insurance schedule.

We have a range of pet insurance policies to suit your needs