Animal Friends Insurance is shortlisted for the British Insurance Awards for their innovative claims system | Animal Friends

/ Animal Friends Insurance is shortlisted for the British Insurance Awards for their innovative claims system


Elena Barnard

Animal Friends Pet Insurance

Animal Friends Insurance has been shortlisted for Personal Lines Broking Initiative of the Year category of the British Insurance Awards 2015.

The company have been shortlisted for their innovative online claims system called Pawtal. The system allows same day claims turnaround, which is a first in the pet insurance industry. Pawtal won the Insurance Times’ Broker Claims Initiative of the Year at the end of 2014 and now has over 200 vets using the system.

Animal Friends Is competing against business and car insurance companies for the award. The judging panel for the British Insurance Awards is comprised of some of the most notable and respected figures from across the insurance industry.

The winner will be announced at the awards evening on the 8th July at the Royal Albert Hall in London.

Animal Friends Director of Claims Westley Pearson “We are delighted to be finalists in the British Insurance Awards for ‘Personal Lines Broking Initiative of the Year’. We have worked really hard to consider the modern needs of our customers as well as the fantastic vets that we work with. Our in-house designed and built Pawtal system has truly revolutionised how claims are dealt with, benefiting our policyholders with less paperwork and ensuring vets are paid the very same day the claim is submitted. The feedback from our policyholders and from the vets we work with has been amazing and making it through to the finals of this award is the real icing on the cake.”


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    Hello, fellow animal lovers! I’m Elena, and I take care of social media for Animal Friends Insurance. I’m here to share the latest on animal welfare, our charity work and pet care. I foster and adopt rabbits and have a rescue dog called Luna.